{"id":775,"date":"2018-02-22T07:24:15","date_gmt":"2018-02-22T04:24:15","guid":{"rendered":"https:\/\/rees46.com\/blog-en\/?p=775"},"modified":"2018-03-01T12:26:14","modified_gmt":"2018-03-01T09:26:14","slug":"your-ultimate-guide-to-sending-ecommerce-emails-that-get-read","status":"publish","type":"post","link":"https:\/\/rees46.com\/blog-en\/2018\/02\/22\/your-ultimate-guide-to-sending-ecommerce-emails-that-get-read\/","title":{"rendered":"Your Ultimate Guide To Sending Ecommerce Emails That Get Read"},"content":{"rendered":"<p class=\"p3\"><span class=\"s1\">Data gathered by MailChimp has found that <a href=\"https:\/\/mailchimp.com\/resources\/research\/email-marketing-benchmarks\/\" target=\"_blank\" rel=\"noopener\"><span class=\"s3\">only 16% of people will open an ecommerce email<\/span><\/a>, with just over 2% then clicking through to your website. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">Making the effort to write engaging, helpful and enjoyable emails will help you to build a strong relationship with your customers \u2014 something that is invaluable in a crowded ecommerce market. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">If you\u2019re looking to increase opens, click-through rates and conversions for your email campaigns, ask yourself the following questions and put it into action so that your emails <i>actually <\/i>get read.<\/span><\/p>\n<p><!--more--><\/p>\n<p class=\"p5\"><span class=\"s1\"><b>Have you made your emails personal enough?<\/b><\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">Personalization is crucial. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">Research has shown that emails with <a href=\"https:\/\/www.campaignmonitor.com\/blog\/email-marketing\/2017\/02\/58-mind-blowing-digital-marketing-stats-you-need-to-know\/\" target=\"_blank\" rel=\"noopener\"><span class=\"s3\">personalized subject lines are 26% more likely<\/span><\/a> to be opened than those without, so it\u2019s a trick that your business can\u2019t afford to miss. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">In an inbox stuffed with emails begging for attention, one that speaks directly to the customer will stand out head and shoulders above the rest. There are various methods of ecommerce email personalization that you could utilize depending on what you anticipate your customer\u2019s needs to be. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">A few examples are:<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li3\"><span class=\"s1\">Recommendations based on previous behavior, such as purchase history<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">Recommendations based on information gathered directly from the user, such as a survey<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">Offers based on personalized information, such as a birthday<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">Offers based on user behavior, such as a loyalty program<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">Communications based on user behavior, such as <a href=\"https:\/\/rees46.com\/en\/remarketing\" target=\"_blank\" rel=\"noopener\"><span class=\"s3\">cart abandonment<\/span><\/a><\/span><\/li>\n<li class=\"li3\"><span class=\"s1\">Personalization based on real time data, such as location<\/span><\/li>\n<\/ul>\n<p class=\"p3\"><span class=\"s1\">Cart abandonment emails are worth a special mention. <a href=\"https:\/\/www.omnisend.com\/blog\/cart-abandonment-emails-the-best-practices-and-stats-infographic\/\" target=\"_blank\" rel=\"noopener\"><span class=\"s3\">Studies have shown<\/span><\/a> that almost half (44.1%) of these emails are opened, 28.7% lead to click-throughs, and 5% lead to conversion, meaning they can\u2019t be neglected as part of your targeting strategy.<\/span><\/p>\n<p class=\"p5\"><span class=\"s1\"><b>Have you written a killer subject line?<\/b><\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">Your subject line should be like a newspaper headline: it needs to immediately grab the reader\u2019s attention and make them want to know more. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">Research has found that <a href=\"https:\/\/www.invespcro.com\/blog\/email-subject-lines-statistics-and-trends\/\" target=\"_blank\" rel=\"noopener\"><span class=\"s3\">47% of recipients open an email based on the subject line<\/span><\/a>, and a whopping 69% of recipients dismiss an email as spam based on the subject line,<a href=\"https:\/\/rees46.com\/blog-en\/2017\/07\/14\/subject-lines-that-work-every-time-how-to-make-them-open-that-email-3-2-1-click\" target=\"_blank\" rel=\"noopener\"><span class=\"s3\"> so you have to get this right<\/span><\/a>.<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">You should use actionable language by incorporating a verb (something like \u2018ask\u2019, \u2018reserve\u2019, \u2018buy\u2019 or \u2018download\u2019, for example), demonstrating to the reader exactly what the email is asking them to do. <\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">Clarity should be prioritized above catchiness: if you sacrifice a clear explanation for a whimsical bit of wordplay, you may lose your customer.\u00a0<\/span><\/p>\n<p class=\"p3\"><span class=\"s1\">Some tips you can use for writing great subject lines are:<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li3\"><span class=\"s1\"><b>Use numbers.<\/b> Numbers written as numerals (e.g. 4 instead of four) are more likely to grab attention.<\/span><\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li3\"><span class=\"s1\"><b>Make them curious. <\/b>If you can pique their curiosity, the reader will be much more likely to read your emails.<\/span><\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li3\"><span class=\"s1\"><b>Promise something good.<\/b> If people know that there is something valuable to them in an email, they are more likely to open it.<\/span><\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li3\"><span class=\"s1\"><b>Use power words.<\/b> Emotional words attract attention and trigger responses in readers.<\/span><\/li>\n<li class=\"li3\"><span class=\"s1\"><b>Avoid words that trigger spam filters. <\/b>Some words will make it much more likely that your email doesn\u2019t make it to an inbox in the first place.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-777\" src=\"https:\/\/rees46.com\/blog-en\/wp-content\/uploads\/2018\/02\/e2.png\" alt=\"\" width=\"308\" height=\"469\" srcset=\"https:\/\/rees46.com\/blog-en\/wp-content\/uploads\/2018\/02\/e2.png 308w, https:\/\/rees46.com\/blog-en\/wp-content\/uploads\/2018\/02\/e2-197x300.png 197w\" sizes=\"(max-width: 308px) 85vw, 308px\" \/><\/p>\n<p class=\"p1\" style=\"text-align: center;\"><span class=\"s1\"><i>Source: <\/i><a href=\"https:\/\/movingtargets.com\/blog\/email-marketing\/perfect-email-subject-line-increase-response\/\" target=\"_blank\" rel=\"noopener\"><span class=\"s2\"><i>Moving Targets<\/i><\/span><\/a><\/span><\/p>\n<p class=\"p3\"><span class=\"s3\"><b>When are you sending your emails?<\/b><\/span><\/p>\n<p class=\"p5\"><span class=\"s3\">As an ecommerce business owner or marketer, being aware of the days with the highest open rates, click rates and purchase rates is very important. <\/span><\/p>\n<p class=\"p5\"><span class=\"s3\">You can expect some success whenever you send emails, but there are some obvious peaks and troughs. <\/span><\/p>\n<p class=\"p5\"><span class=\"s3\">Data <a href=\"https:\/\/www.remarkety.com\/online-shopping-trends-reveal-best-days-and-times-to-email-customers\" target=\"_blank\" rel=\"noopener\"><span class=\"s2\">gathered by ecommerce marketing platform Remarkety<\/span><\/a> offers some actionable guidelines on when to send your emails:<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li5\"><span class=\"s3\"><b>Monday. <\/b>Received wisdom says to avoid sending on Mondays, as inboxes will be flooded from the weekend. However, the data shows that Monday is actually the third most popular day of the week for online orders.<\/span><\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li5\"><span class=\"s3\"><b>Tuesday.<\/b> A great day for sales. Tuesday has the second highest purchase rate of the week behind Wednesday.<\/span><\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li5\"><span class=\"s3\"><b>Wednesday.<\/b> \u2018Hump day\u2019 has the highest purchase rate of the week, perhaps due to people relying on a bit of retail therapy to get them through the week.<\/span><\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li5\"><span class=\"s3\"><b>Thursday.<\/b> Remarkety found that whilst Thursday is popular for marketers to send emails, purchase rates are lower on this day.<\/span><\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li5\"><span class=\"s3\"><b>Friday.<\/b> Perhaps due to the proximity of the weekend and finishing the working week, Friday has low open, click-through and purchase rates.<\/span><\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li5\"><span class=\"s3\"><b>Saturday.<\/b> Not a good day to send \u2013 Saturday is for real world shopping, and friends and family, not online spending.<\/span><\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li5\"><span class=\"s3\"><b>Sunday.<\/b> The day of rest and a spot of online shopping. The research found that there is a small spike in orders on Sunday, perhaps due to people winding down online after the weekend.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" class=\"aligncenter wp-image-778\" src=\"https:\/\/rees46.com\/blog-en\/wp-content\/uploads\/2018\/02\/e3.png\" alt=\"\" width=\"700\" height=\"468\" srcset=\"https:\/\/rees46.com\/blog-en\/wp-content\/uploads\/2018\/02\/e3.png 818w, https:\/\/rees46.com\/blog-en\/wp-content\/uploads\/2018\/02\/e3-300x201.png 300w, https:\/\/rees46.com\/blog-en\/wp-content\/uploads\/2018\/02\/e3-768x514.png 768w\" sizes=\"(max-width: 709px) 85vw, (max-width: 909px) 67vw, (max-width: 984px) 61vw, (max-width: 1362px) 45vw, 600px\" \/><\/p>\n<p class=\"p6\" style=\"text-align: center;\"><span class=\"s1\"><i>Source: <\/i><a href=\"https:\/\/www.remarkety.com\/\" target=\"_blank\" rel=\"noopener\"><span class=\"s2\"><i>Remarkety<\/i><\/span><\/a><\/span><\/p>\n<p class=\"p5\"><span class=\"s3\">In terms of time, 8pm to midnight is when emails generally receive more opens and clicks, probably due to people having a little spare time to check and read their emails before going to bed.<\/span><\/p>\n<p class=\"p3\"><span class=\"s3\"><b>Are you making use of product analytics?<\/b><\/span><\/p>\n<p class=\"p5\"><span class=\"s3\">Product analytics allow your company to understand how users engage with what you offer, giving you a way to track their digital footprints step-by-step and find out what leads them to engage, return or leave. <\/span><\/p>\n<p class=\"p5\"><span class=\"s3\">If you run an ecommerce business, this is incredibly important because you can pinpoint exactly where you are losing customers. Using free software like Google Analytics allows you to examine user data and find out how you can utilize it to inform your email marketing campaigns and write emails that customers will open. You can also get a little extra info from third-party martech tools or ecommerce dashboards like ones that <a href=\"https:\/\/www.shopify.com\/online-store\/platform\" target=\"_blank\" rel=\"noopener\"><span class=\"s2\">come with a Shopify store<\/span><\/a>.<\/span><\/p>\n<p class=\"p5\"><span class=\"s3\">For example, a <a href=\"https:\/\/support.google.com\/analytics\/answer\/6180923?hl=en\" target=\"_blank\" rel=\"noopener\"><span class=\"s2\">funnel report<\/span><\/a> looks at the different actions a potential customer needs to complete in order to make a purchase. If it\u2019s a four-step process and the data shows that you\u2019re losing the most users at step two, you can write marketing emails aimed specifically at these users. Crafting an email specifically offering support for these funnel dropouts will help to \u2018re-funnel\u2019 them and tempt them back.<\/span><\/p>\n<p><img loading=\"lazy\" class=\"aligncenter size-full wp-image-779\" src=\"https:\/\/rees46.com\/blog-en\/wp-content\/uploads\/2018\/02\/e4.png\" alt=\"\" width=\"540\" height=\"476\" srcset=\"https:\/\/rees46.com\/blog-en\/wp-content\/uploads\/2018\/02\/e4.png 540w, https:\/\/rees46.com\/blog-en\/wp-content\/uploads\/2018\/02\/e4-300x264.png 300w\" sizes=\"(max-width: 540px) 85vw, 540px\" \/><\/p>\n<p class=\"p8\" style=\"text-align: center;\"><span class=\"s3\"><i>Source: <\/i><a href=\"https:\/\/www.shopify.com\/partners\/blog\/90656710-5-simple-google-analytics-reports-you-should-create-for-every-client\" target=\"_blank\" rel=\"noopener\"><span class=\"s5\"><i>Shopify<\/i><\/span><\/a><\/span><\/p>\n<p class=\"p3\"><span class=\"s3\"><b>Have you optimized your emails for mobile?<\/b><\/span><\/p>\n<p class=\"p5\"><span class=\"s3\">Research has shown that <a href=\"https:\/\/litmus.com\/blog\/48-of-emails-are-opened-on-mobile-gmail-opens-down-20-since-tabs\" target=\"_blank\" rel=\"noopener\"><span class=\"s2\">48% of emails are opened on mobile<\/span><\/a>, 69% of mobile users delete emails that aren\u2019t optimized for mobile, and 89% of email marketers are losing leads because they aren\u2019t optimizing for mobile.<\/span><\/p>\n<p class=\"p5\"><span class=\"s3\"> If an email doesn\u2019t work on someone\u2019s mobile platform, they simply won\u2019t bother reading it. The following tips will help you hang on to your customers:<\/span><\/p>\n<ul class=\"ul1\">\n<li class=\"li5\"><span class=\"s3\"><b>Reduce image file sizes.<\/b> Every 1-second delay in load time results in an average 7% drop in conversions and using smaller images will make your email load much faster.<\/span><\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li5\"><span class=\"s3\"><b>Make links and CTA buttons bigger.<\/b> Making these larger will make them easier for customers to physically click on. You should also make links and buttons far enough apart to stop any frustrating accidental clicking.<\/span><\/li>\n<\/ul>\n<ul class=\"ul1\">\n<li class=\"li5\"><span class=\"s3\"><b>Create or use responsive email templates.<\/b> Responsive email templates will ensure that your emails are usable regardless of which device they are being read on. If you\u2019ve got advanced coding skills you can make one yourself, but email platforms like MailChimp offer these as part of their service.<\/span><\/li>\n<\/ul>\n<p class=\"p5\"><span class=\"s3\"><b><i>Generally, the first thing someone reading your email will think before opening it is \u201cWhat\u2019s in it for me?\u201d <\/i><\/b><\/span><\/p>\n<p class=\"p5\"><span class=\"s3\"><b><i>Personalization will remind them of their relationship with you, and a killer subject line will pique their curiosity or remind them of an abandoned cart. <\/i><\/b><\/span><\/p>\n<p class=\"p5\"><span class=\"s3\"><b><i>Sending your emails at the times your customers are most likely to open them will be a great help, as will identifying the reasons that people fall out of the funnel and sending emails specifically geared towards them. <\/i><\/b><\/span><\/p>\n<p class=\"p5\"><span class=\"s3\"><b><i>Finally, optimizing your emails for mobile will make sure that you aren\u2019t losing opportunities and leads for the simple reason that people can\u2019t view them on their device. <\/i><\/b><\/span><\/p>\n<p class=\"p5\"><span class=\"s3\"><b><i>With a few small tweaks to your strategy, you will find your opens, click-throughs and conversions booming.<\/i><\/b><\/span><\/p>\n<p class=\"p10\"><span class=\"s3\"><b><img loading=\"lazy\" class=\"alignleft size-full wp-image-780\" src=\"https:\/\/rees46.com\/blog-en\/wp-content\/uploads\/2018\/02\/e5.png\" alt=\"\" width=\"147\" height=\"146\" \/>Victoria Greene <\/b>is brand marketing expert and writer. Her blog, Victoriaecommerce, is packed with social media marketing tips for ecommerce businesses and people looking to make the most of their online content. <\/span><\/p>\n<!-- AddThis Advanced Settings generic via filter on the_content --><!-- AddThis Share Buttons generic via filter on the_content -->","protected":false},"excerpt":{"rendered":"<p>Data gathered by MailChimp has found that only 16% of people will open an ecommerce email, with just over 2% then clicking through to your website. Making the effort to write engaging, helpful and enjoyable emails will help you to build a strong relationship with your customers \u2014 something that is invaluable in a crowded &hellip; <a href=\"https:\/\/rees46.com\/blog-en\/2018\/02\/22\/your-ultimate-guide-to-sending-ecommerce-emails-that-get-read\/\" class=\"more-link\">Continue reading<span class=\"screen-reader-text\"> &#8220;Your Ultimate Guide To Sending Ecommerce Emails That Get Read&#8221;<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt --><\/p>\n","protected":false},"author":4,"featured_media":776,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[48],"tags":[11],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v14.6.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Your Ultimate Guide To Sending Ecommerce Emails That Get 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