There are more ways to work with customer feedback than you can imagine. Public customer forums used as helpdesks to resolve upcoming issues. Monthly surveys to learn what your customers think about your services. VoC services. Visual bug trackers running online on your website. Google Forms. The list goes on…
What has been lost between the lines? The two activity types essential for effective feedback management:
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Gathering and analyzing customer feedback is essential to any online store. To keep up with the rapidly changing world of online retail, you need to know the reasons behind the actions. What if you knew exactly how your customer thinks? What if you could always keep your customer satisfied and ready to buy more? Do you think it’s impossible?