Data is always in а spotlight in e-commerce. Customers contacts, purchase history and viewed products, on-site behavior, etc. All this data helps to make upsells, use remarketing tools or show this popup just on time: “Haven’t found anything? Call us and we’ll help”.
3 data issues
All the data is impermanent. i.e. such parameter as foot size is stable for each adult customer — that means that online store can operate with this kind of data today, tomorrow and after a year.
But here are some other data types: customer’s preferences, family status, the number of children and their age, purchases on other sites — this characteristics are changing dynamically. What does it mean? We must update that data as frequently as possible.
That’s not a problem but look there. You have three tools: email marketing service, recommendation engine and push notification service. What data do they collect and analyze:
There are three sets of data. But that are separate sets. And it generates three significant issues.
Continue reading “Why do you need a new multi-tool for ecommerce marketing?”